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{ABOUT US}

Our commitment to responsible gambling is directly related to the customer service policy. The company wants you to enjoy the games that we provide, but at the same time to be aware of the possible social and financial harms associated with problem gambling.

Maintaining Control

Gambling should be seen as a fun and exciting way to spend time, and not as an income. It is difficult for some players to perceive gambling only as a means of relaxation and risking only what they can afford, as most players do.

To maintain control and prevent gambling addiction, you always need to consider the following:

  • You should take gambing not as a way to get income, but as a way to spend leisure time;
  • You should not seek immediate refund, as you always have a chance to win another time;
  • Play only if you have "extra" funds;
  • Pay attention to the time and the amount of money spent in the game;
  • If you think that you need a break from gambling, you can contact the support team and we will exclude you for a while;
  • For questions or problems related to gambling, you need to contact one of the organizations listed below.

Underage Player

Registration at Rabona for persons under 18 is prohibited and illegal. The company takes the responsibility for verification of the age of all the clients. All winnings gained by underage players shall be canceled.

Responsibility

If you are worried that gambling has a negative impact on your life or the lives of your close ones, the following questions can help you figure it out.

  • Does gambling distract you from going to work or school?
  • Is gambling to you simply a way to spend some time or avoid boredom?
  • Do you play alone for long periods?
  • Have others ever criticized your gambling?
  • Have you lost interest for family, friends and hobbies because of gambling?
  • Have you ever lied to cover up the amount of money or time spent on gambling?
  • Have you ever lied, stole or borrowed money for purpose to get money to gamble or to pay gambling debts?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Do you play until you lose all your money?
  • Do you try to recoup as soon as possible right after loss?
  • Do you feel lost and desperate when you run out of money while gambling?
  • Can any arguments, frustrations or disappointments make you want to play?
  • Do you feel depressed or even suicidal because of your gambling?

If your answer to most of the questions is yes, there is a possibility that you have gambling problems.


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